Refund / Return Policy

faulty or damaged goods

At Anything But Ordinary, we want you to be happy with your purchase. If your item arrives damaged, is faulty, or is not what you ordered, please contact cherie@anythingbutordinary.co.nz with your order number or proof of purchase, a description of the problem, and photos where possible.

We will assess the issue and provide a remedy in accordance with the Consumer Guarantees Act 1993.

change-of-mind returns

We do not offer refunds on our products. We may exchange or give a store credit on non sale items at our discretion. Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A proof of purchase is required.

Several types of goods are exempt from being returned. Perishable goods such as food, fresh flowers, magazines or gift cards cannot be returned. 

Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
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